Welcome to PickleTour.Pro. Since our platform offers non-tangible, irrevocable digital goods and services through a credit-based system ("Credits"), we strictly enforce a clear refund and cancellation policy as outlined below:
1. Digital Credits Purchases
- All purchases of digital Credits on PickleTour.Pro are final and non-refundable.
- Once Credits are successfully credited to your account, they cannot be exchanged, transferred, or redeemed for cash or physical currency under any circumstances.
2. Premium Feature Activation
- Credits used to unlock premium features for a tournament (such as the Broadcasting Engine or Sponsorship Modules) are consumed immediately upon activation.
- No refunds or credit reversals will be issued if a tournament is canceled, rescheduled, or postponed by the organizer or any external factors beyond PickleTour.Pro's control.
3. Exceptions & Technical Failures
We only consider refund requests under exceptional circumstances, including:
- Duplicate Transactions: If you were charged twice for a single credit package due to a payment gateway glitch, we will refund the duplicate payment.
- Technical System Errors: If you purchased Credits but the system failed to deliver them to your account balance within 24 hours due to a technical bug, and our team cannot resolve it, a full refund for that transaction will be issued.
4. How to Request a Refund
To submit a valid refund claim for the exceptions above, please contact us within 7 days of the transaction date at:
- Email: help@pickletour.pro
- Please include your Username, Transaction ID, and proof of the technical issue. Approved refunds will be credited back to your original payment method within 5-10 business days.
5. Chargebacks and Disputes
- Any deliberate attempt to initiate a chargeback or payment dispute with your bank or credit card provider without contacting our support team first will result in the immediate and permanent suspension of your PickleTour.Pro account, and may be reported to relevant payment gateways.